Diablo 4 error codes including code 315306 and how to fix them
We explain error codes in Diablo 4 such as "unable to find a valid license", 315306, 300202, and 30008
Diablo 4 error codes are the last thing you want to see when you're trying to make your way to Sanctuary, so you can continue your battle against the dark forces. Worse still, a lot of the potential issues can be down to server problems that are outside of your control, such as the Diablo 4 error code 315306 "unable to find a valid license" that is often the result of servers being overloaded during a big update or launch. Others such as the Diablo 4 error code 75 "problem authenticating account" can easily be resolved by simply updating the game to the latest version, though there's always a risk of DDOS attacks, planned maintenance, and even Xbox server outages that can all cause connection problems and error codes to appear for players.
Since there are many different error codes in Diablo 4 which can all be caused by similar or completely different things, this guide will help you with advice for fixing or dealing with every error code that has been reported so far. Hopefully, these solutions will help you get back into Diablo 4 to battle the Prime Evils, but not every error code can be fixed on your end.
What's key to understand is that Diablo 4 error codes are an uncommon occurrence, but owing to the fact that the game is entirely server-based and needs constant access to the internet in order to maintain the game world, there's always a risk that large traffic spikes or other issues could push the always-online game's servers beyond their limit. So with that in mind, keep scrolling to find information on how you can fix error codes in Diablo 4.
Diablo 4 error code 315306
"Unable to find a valid license for Diablo IV. (Code 315306)"
If you're seeing Diablo 4 error code 315306, then it usually means that you're trying to access the game too early and the servers are not available yet, hence the game is unable to validate your license to connect with the online service. This can also happen around the launch of a big update or Diablo 4 DLC, when the servers are temporarily offline or overwhelmed by initial traffic.
It's also possible this could appear if you're trying to log in during an Early Access period but haven't purchased a version of the game that gets you in at this time. The best fix for this error is to be patient and try again later, and while some players have reported success by deleting and reinstalling the game, we wouldn't recommend that unless you have a very fast internet connection as the install size is huge. For PC players, the support forum has some additional points to try, including changing your password or scanning and repairing the game.
Diablo 4 error code 75
This Diablo 4 error code, often accompanied by the message, "there was a problem authenticating your account", typically means your game needs an update and not that there's anything wrong with your account. That means solving it should just require you to check for any Diablo 4 updates available on your PC or console, possibly restarting your machine if necessary to trigger an update. It's an error code that's likely to appear if you've not downloaded a fresh patch or update, especially around the start of a new season, but try to boot up the game anyway. Once the most recent update has been installed, reload Diablo 4 and you should be able to get into the game like normal.
Diablo 4 error code 300202
The Diablo 4 error code 300202 appears when the servers are going through particularly busy periods – it's likely you'll see this around the launch of any updates or expansions to the game. If you're spotting this error you'll need to either rejoin the queue to enter Sanctuary, or close the game entirely before attempting to log back in.
Diablo 4 error code 30008
Diablo 4 error code 30008 is a "request timeout error" and directly corresponds to how busy the servers are. If you're encountering this error, it's typically met with you being locked out of the game and pushed back to the start menu. If you're experiencing this, you'll want to shut down the game and try reloading it – and if you're playing on PC, it wouldn't hurt to reload Battle.Net as well. You should be able to log back in once you reboot the game.
Diablo 4 error code 316005
Diablo 4 error code 316005 only appears if there are no available character slots available on your account. Diablo 4 will let you create 10 characters, so if you're seeing this error message you will need to manually delete one of your characters before the game will let you create a brand new one.
Diablo 4 error code 316719
"There was an error. (Code 316719)"
Diablo 4 error code 316719 means that your connection to the servers has been lost, which is often preceded by a warning in the top left corner of your screen that the game is attempting to re-establish connection to the servers. Usually this is not due to a problem at your end, but rather a result of heavy server strain leading to disconnection. The only way to fix this is to log off from the main menu or restart the game, both of which will put you back into the queue for login, but hopefully it shouldn't take long to get you reconnected.
Diablo 4 error code 395002
"Your account is currently locked. Please wait a few minutes and try again. (Code 395002)"
If you see this Diablo 4 error code then don't panic, as although it sounds bad this is most likely a misattributed issue due to server congestion. If you aren't able to reconnect within a few minutes, then try logging off from the main menu or restarting the game, and the problem should resolve itself or at least move on to a different error code. If you are continually being told your account is locked, you may need to contact Blizzard support for further assistance.
Diablo 4 error code 396022
Typically appearing with a message indicating that there is a "server ping issue", if you're seeing Diablo 4 error code 396022 it means that the servers are experiencing instability. If you're struggling to get past the queue with this error message, shut down Diablo 4 entirely (rather than suspending it) and then attempt to log back in. If the issue persists, it may be worth checking that your Internet connection isn't being throttled by another device on the network.
Diablo 4 error code 34200 / 34202
"Game servers are not available. Please try again later. (Code 34200 / 34202)"
This Diablo 4 error code means that the servers are currently offline, or are otherwise inaccessible. Now we've passed the full game launch window this error shouldn't be seen any more, but if it does appear then there could be a wider server outage and you should check online for any announcements from Blizzard regarding this.
Diablo 4 error code 34203
Diablo 4 error code 34203 typically appears after attempting to log into the game. If you're seeing this code it's likely an issue with your Battle.Net account not being correctly authenticated. Your best bet is to shut the game down entirely and then to try reloading the game to attempt a fresh log-in.
Diablo 4 error code 401003
Diablo 4 error code 401003 will usually appear off of the back of a Network Disconnect of any type. If you're seeing this, your only option is to reboot the game and, if you're on PC, Battle.Net as well. Basically, persistence is key to circumvent this particular issue.
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Iain originally joined Future in 2012 to write guides for CVG, PSM3, and Xbox World, before moving on to join GamesRadar in 2013 as Guides Editor. His words have also appeared in OPM, OXM, PC Gamer, GamesMaster, and SFX. He is better known to many as ‘Mr Trophy’, due to his slightly unhealthy obsession with amassing intangible PlayStation silverware, and he now has over 600 Platinum pots weighing down the shelves of his virtual award cabinet. He does not care for Xbox Achievements.
- Josh WestEditor-in-Chief, 12DOVE